Refund and Returns Policy

1. Overview

At Shopper Spot, we are committed to providing you with a satisfactory shopping experience. We understand that sometimes products may not meet expectations, and we have outlined our Refund and Returns Policy to ensure clear and fair processes for returns, exchanges, and refunds.

2. Eligibility for Returns

Products may be eligible for return under the following conditions:

Timeframe: Returns must be initiated within [specify timeframe, e.g., 15 days] of receiving the item.
Condition: Items must be unused, in their original packaging, and in the same condition as received, with all tags, labels, and any accessories included.
Proof of Purchase: A receipt or proof of purchase is required to complete the return process.

Note: Certain items, such as perishable goods, custom products, or intimate items, may not be eligible for return. Please refer to Section 7 for more details.

3. Non-Returnable and Non-Refundable Items

Some products are ineligible for returns or refunds:

Gift cards
Perishable items (e.g., food, flowers)
Custom-made or personalized items
Health and personal care items (e.g., cosmetics, underwear)

For specific questions about eligibility, please contact our customer support team.

4. Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at support@shopperspots.shop or call +91 7974751747 with your order number and reason for the return.
Approval: Once approved, we will send you instructions on how and where to send the returned item.
Shipping Your Return: The item should be securely packaged and shipped back within [specify timeframe, e.g., 7 days of approval]. Please note that you are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Important: Do not return the item before receiving confirmation from our customer service team. Unapproved returns may not be eligible for refund.

5. Refunds

Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If approved, the refund will be processed as follows:

Original Payment Method: Refunds are credited back to the original payment method within [specify timeframe, e.g., 5-10 business days].
Store Credit Option: You may also opt for store credit if preferred.

Note: Refunds may take additional time to appear in your account due to processing by your bank or credit card issuer.

6. Exchanges

Exchanges are available for items that arrive defective or damaged. If you wish to exchange an item:

Contact our customer service team within [specify timeframe, e.g., 7 days] of receiving the item.
If approved, we will arrange for the exchange of the defective item with a replacement, subject to stock availability.

Important: Exchanges are only available for the same item or for items of equal value.

7. Exceptions and Special Circumstances

Certain exceptions apply to our returns and refund policy, including:

Sale or Clearance Items: Only regular-priced items may be eligible for returns or exchanges. Sale items are non-returnable.
Personalized or Custom Orders: Personalized or custom-made items cannot be returned or refunded unless defective.

8. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

Check your bank account or credit card statement.
Contact your bank or credit card company, as processing times vary.
If the issue persists, please reach out to us at support@shopperspots.shop.

9. Shipping Costs

Shipping costs for returns are non-refundable unless the return is due to an error on our part. In such cases, we will cover the return shipping expenses.

Contact Us
For any questions regarding this Refund and Returns Policy, please contact us:

Email: support@shopperspots.shop
Phone: +91 7974751747